No advisories yet.
Solution
The issue has been resolved in versions v1.17.8 and v1.18.4.
Workaround
No workaround given by the vendor.
Thu, 30 Jul 2026 13:30:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Metrics |
ssvc
|
Thu, 30 Jul 2026 12:15:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| First Time appeared |
Enhancesoft
Enhancesoft osticket |
|
| Vendors & Products |
Enhancesoft
Enhancesoft osticket |
Thu, 30 Jul 2026 10:45:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account. | |
| Title | Weak password recovery mechanism in osTicket by Enhancesoft LLC | |
| Weaknesses | CWE-640 | |
| References |
| |
| Metrics |
cvssV4_0
|
Projects
Sign in to view the affected projects.
Status: PUBLISHED
Assigner: INCIBE
Published:
Updated: 2026-07-30T12:20:40.629Z
Reserved: 2026-07-30T08:57:33.496Z
Link: CVE-2026-18363
Updated: 2026-07-30T12:20:34.590Z
No data.
No data.
OpenCVE Enrichment
Updated: 2026-07-30T12:00:06Z