An incorrect handling of permissions in OTRS External Interface and the ConfigItem List module allows an authenticated customer to query the system for CI information. Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected.

This issue affects OTRS:

* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X

Project Subscriptions

No data.

Advisories

No advisories yet.

Fixes

Solution

Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches


Workaround

No workaround given by the vendor.

History

Mon, 01 Jun 2026 14:30:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Mon, 01 Jun 2026 04:00:00 +0000

Type Values Removed Values Added
Description An incorrect handling of permissions in OTRS External Interface and the ConfigItem List module allows an authenticated customer to query the system for CI information. Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Title Incorrect handling of permissions in External Interface Config Item List module
Weaknesses CWE-276
References
Metrics cvssV3_1

{'score': 3.5, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N'}


Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: OTRS

Published:

Updated: 2026-06-01T13:18:37.055Z

Reserved: 2026-05-21T07:53:13.254Z

Link: CVE-2026-48190

cve-icon Vulnrichment

Updated: 2026-06-01T13:18:33.453Z

cve-icon NVD

Status : Awaiting Analysis

Published: 2026-06-01T04:16:22.857

Modified: 2026-06-01T18:12:56.073

Link: CVE-2026-48190

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-06-01T06:00:10Z

Weaknesses