This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Project Subscriptions
No data.
No advisories yet.
Solution
Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches
Workaround
No workaround given by the vendor.
Mon, 01 Jun 2026 15:30:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Metrics |
ssvc
|
Mon, 01 Jun 2026 04:00:00 +0000
| Type | Values Removed | Values Added |
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| Description | An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X | |
| Title | Bypass DedicatedAgentToCustomerGroups Setting | |
| Weaknesses | CWE-200 | |
| References |
| |
| Metrics |
cvssV3_1
|
Projects
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Status: PUBLISHED
Assigner: OTRS
Published:
Updated: 2026-06-01T13:14:49.791Z
Reserved: 2026-05-21T07:53:13.254Z
Link: CVE-2026-48189
Updated: 2026-06-01T13:14:45.902Z
Status : Awaiting Analysis
Published: 2026-06-01T04:16:22.723
Modified: 2026-06-01T18:12:56.073
Link: CVE-2026-48189
No data.
OpenCVE Enrichment
Updated: 2026-06-01T05:30:20Z