FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.

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Fixes

Solution

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Workaround

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History

Tue, 21 Apr 2026 17:15:00 +0000

Type Values Removed Values Added
Description FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.
Title FreeScout's Missing Authorization in load_customer_info Allows Any Authenticated User to Access Full Customer PII
Weaknesses CWE-639
CWE-862
References
Metrics cvssV4_0

{'score': 5.7, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:P'}


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cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-04-21T19:11:51.385Z

Reserved: 2026-04-14T13:24:29.474Z

Link: CVE-2026-40570

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2026-04-21T17:16:55.593

Modified: 2026-04-21T17:16:55.593

Link: CVE-2026-40570

cve-icon Redhat

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cve-icon OpenCVE Enrichment

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Weaknesses